Shipping policy

Shipping

Shipping is free on every order within Australia. There is no minimum spend and no surcharge for regional or remote addresses.

Pre-orders and when they ship

Everything on this site is currently a pre-order. The first production run has been paid for and is in manufacture, and we expect stock with us in late August 2026.

Pre-orders ship from mid-September 2026. We pack and post in order of purchase, so the earlier you ordered, the earlier yours goes out.

You are charged at the time you order rather than when it ships. That is how we fund the first run, and it is why we are direct with you about the date.

If the date moves, you hear it from us before you have to ask. We will email you with a new date and the option of a full refund, no questions and no process to go through.

Delivery times once posted

We post with Australia Post. Once your parcel is on its way you will get an email with tracking.

	Estimated delivery
Metro areas	2 to 6 business days
Regional and remote	5 to 12 business days

These are Australia Post's estimates rather than guarantees. We have no control over the network once a parcel is in it, and delivery times can stretch over public holidays and in December.

International

We only ship within Australia at the moment. If you are overseas and want a set, email us at support@markedgolf.com.au and we will tell you honestly whether we can help.

Cancelling a pre-order

You can cancel any time before your order ships and we will refund you in full. Reply to your order confirmation email or write to support@markedgolf.com.au and tell us to cancel. We won't ask why.

Once a parcel has been posted it is no longer a pre-order cancellation, and the refund policy covers what happens from there.

Wrong or incomplete address

We post to the address you give us at checkout. If it is wrong, email support@markedgolf.com.au as soon as you can and we will fix it if the parcel has not gone out.

If a parcel comes back to us as undeliverable we will contact you and repost it at no cost once we have a correct address.

If something arrives damaged or does not arrive

Email support@markedgolf.com.au with your order number and, if it is damage, a photo. We will replace it or refund you.

Nothing here limits your rights under the Australian Consumer Law, including your right to a replacement or refund where there is a major failure with what you have bought.